Frequently Asked Questions (FAQ)
General Questions
Q1: What is Clarity Pulse?
A: Clarity Pulse is a digital marketplace that connects wellness seekers with vendors offering transformative experiences across six main categories: Retreats Events Courses Workshops and Practitioners.
Q2: Who can join Clarity Pulse?
A: If you are a wellness professional, retreat host, event organiser, course creator, workshop facilitator, or product vendor with a passion for holistic well-being, you are welcome to join our platform. You must be at least 18 years old and have the legal capacity to enter into contracts.
Q3: How do I get started?
A: Simply register for a vendor account on our website. Once registered, you can create and manage your listings using our easy-to-use vendor dashboard.
Listing and Onboarding
Q4: How do I list my retreat, event, course, or workshop?
A: After registering, navigate to the vendor dashboard where you can add detailed information about your service, including descriptions, dates, pricing, images, and terms. Follow our guided setup process, and your listing will be live once approved.
Q5: Is there a fee to list my service?
A: Listing on Clarity Pulse is completely free. We only charge a small commission on qualifying bookings or sales (typically 10% per booking, with additional standard commission fees on certain services of 2.5%)
Q6: How do I update or modify my listing?
A: You can easily update your listing details, images, and pricing from your vendor dashboard at any time. Please ensure that all information remains accurate and reflects any changes to your service.
Payments Commission and Refunds
Q7: How does the payment process work?
A: Payments are processed securely through our trusted third-party providers, including PayPal, Stripe, and installment options like ClearPay and Klarna. Funds are transferred to your designated bank or PayPal account after deducting the applicable commission and processing fees.
Q8: What commission do you charge?
A: Clarity Pulse charges a commission of 10% per qualifying booking on most services. In some cases (such as deposit-based bookings), a standard commission of 15% plus processing fees may apply
Q9: What is your cancellation and refund policy?
A: Cancellation, refund, and return policies vary by service type and are clearly stated on each listing. We encourage you to review these policies carefully. In general, customers may receive full or partial refunds based on the cancellation notice provided, while vendors must adhere to their own outlined policies. For disputes or additional questions, please contact our support team.
Third-Party Travel Services Integration
Q10: How does Clarity Pulse integrate with travel services?
A: Clarity Pulse uses third-party services like Travel Payouts to integrate travel planning tools into our platform. This integration allows users to access travel services for hotels, flights, transfers, car rentals, and more, helping you plan your entire journey in one place.
Q11: Do you control the prices or terms of these travel services?
A: No, we act solely as an affiliate for these travel services. Clarity Pulse does not control their pricing, availability, or terms. We recommend reviewing the specific policies of each travel provider when making a booking.
Support and Communication
Q12: What kind of support does Clarity Pulse offer vendors?
A: We provide 24/7 customer support to assist you with any questions or technical issues. Our support team is available via email at info@claritypulse.co.uk and through our platform’s help center. We also offer regular updates, training resources, and best practices to help you maximize your success.
Q13: How can I contact Clarity Pulse if I have a question or need assistance?
A: You can reach out to our dedicated support team via email at info@claritypulse.co.uk. We also provide contact forms and live chat options on our website to ensure timely assistance.
Marketing and Exposure
Q14: How does Clarity Pulse help me market my service?
A: Our platform uses elite marketing strategies including SEO optimization, social media promotion, and targeted email campaigns to boost your visibility. We actively drive traffic to your listings, helping you reach a global audience of wellness seekers.
Q15: Do you offer any bonuses or incentives for year-round hosts?
A: Yes! Top-performing vendors and year-round hosts can benefit from extra exposure, exclusive promotions, and priority placement on our platform. Check our vendor dashboard or contact support for more details on current incentives.
Additional Information
Q16: What if there is a dispute with a customer?
A: Clarity Pulse strives to resolve disputes amicably. We encourage vendors and customers to communicate directly; however, if a dispute arises, you can contact our support team to help mediate the situation. We follow a fair process in line with our dispute resolution policies.
Q17: Where can I find detailed terms and policies?
A: You can review our complete Terms & Conditions, Privacy Policy, Cookie Policy, and Cancellation, Refunds, and Returns Policy on our website. These documents provide comprehensive details on all aspects of using the Clarity Pulse platform.
If you have any additional questions that are not covered here, please contact our support team at info@claritypulse.co.uk. We are committed to ensuring your experience on Clarity Pulse is successful and rewarding.
