Cancellation, Refunds, and Returns Policy

Effective Date: 31 Jan 2025

1. General Principles

  • Transparency: All vendors are required to clearly communicate their cancellation, refund, and return policies on their listings.
  • Customer Protection: We aim to ensure that customers receive the services or products they expect and that any cancellations or refund requests are handled fairly.
  • Secure Processing: All payments are processed securely through our approved payment providers (PayPal, Stripe, WooCommerce, ClearPay, Klarna, etc.), and any refund is handled through the same channels.
  • Commission Structure: Please note that Clarity Pulse charges a standard commission on bookings or purchases (typically 5% per qualifying transaction and a standard 15% commission on deposits for certain services). In the event of a refund, deductions may apply according to the processing fees and commission structures as detailed in our vendor agreements.

2. Category-Specific Policies

A. Retreats, Events, Courses, and Workshops

a. Cancellation by Customers

  • Notice Period: Customers are generally required to request cancellations in writing via the platform or directly to the vendor as specified on the listing.
  • Refund Eligibility:
    • Full Refunds: May be provided if the cancellation is made within a specified period before the scheduled event/retreat/course (for example, 30 days or more in advance).
    • Partial Refunds: If cancellations occur within a shorter notice period, vendors may apply a cancellation fee or charge a percentage of the service cost as outlined in their individual policy.
  • Non-Refundable Fees: In certain cases, such as processing fees or booking deposits, non-refundable charges may apply. Always refer to the vendor’s listing for exact details.

b. Cancellation by Vendors

  • Vendor-Initiated Cancellations: In rare cases where a vendor cancels an event, retreat, course, or workshop, the customer will be notified immediately. Full refunds will be processed, and any additional compensation (if applicable) will be arranged according to Clarity Pulse guidelines.
  • Force Majeure: Cancellations due to extraordinary events (natural disasters, pandemics, etc.) will be handled on a case-by-case basis. Both customers and vendors are encouraged to review and agree to any force majeure clauses provided at the time of booking.

B. Products

a. Return and Refund Eligibility

  • Return Period: Customers typically have a defined period (e.g., 14–30 days) from the date of delivery to request a return or refund.
  • Condition of Goods: Returned products must be in their original condition and packaging. Certain items (such as personalized or perishable goods) may be non-returnable.
  • Refund Processing: Once the return is accepted by the vendor and verified, a refund will be processed via the original method of payment. Please note that processing times may vary depending on your payment provider.

b. Restocking Fees and Non-Refundable Charges

  • Restocking Fee: Some vendors may charge a restocking fee if applicable. This will be clearly stated in the product listing.
  • Non-Refundable Items: Customized products, digital downloads, and other items specified as non-refundable by the vendor are not eligible for returns or refunds.

C. Practitioners

a. Service Cancellation and Refunds

  • Appointment-Based Services: For one-on-one sessions or group services provided by practitioners, cancellation policies will be clearly defined in the practitioner’s profile.
  • Advance Notice: Customers are generally required to cancel within a certain timeframe prior to the scheduled service to qualify for a full or partial refund.
  • Rescheduling: In many cases, vendors may offer the option to reschedule appointments rather than providing a full refund. This option should be detailed by the practitioner.

3. Refund Processing and Payment Adjustments

  • Refund Channel: All refunds will be issued using the same payment method that was used for the original transaction, through our secure payment processors.
  • Processing Fees: Any applicable payment processing fees may be deducted from the refund amount, in accordance with the policies of our payment partners.
  • Commission Deductions: In cases where a refund is processed, Clarity Pulse’s standard commission fees may be adjusted or refunded based on the nature of the cancellation and vendor agreements.
  • Timeframe: Refunds are typically processed within [X] business days from the time the cancellation or return request is approved. Customers will receive an email confirmation when the refund is initiated.

4. Dispute Resolution

  • Resolution Process: If a customer or vendor encounters any issues regarding cancellations, refunds, or returns, please contact our support team at info@claritypulse.co.uk.
  • Mediation: Clarity Pulse will work with both parties to resolve disputes amicably. In cases where an agreement cannot be reached, disputes may be escalated in accordance with our dispute resolution policies and governing law.

5. Amendments to the Policy

Clarity Pulse reserves the right to update or modify this Cancellation, Refunds, and Returns Policy at any time. Any changes will be communicated on the platform and will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.

6. Contact Information

For any questions or concerns regarding this policy, please contact us at:

Email: info@claritypulse.co.uk
Address: [Insert Physical Address, if applicable]

By using the Clarity Pulse Platform, you agree to this Cancellation, Refunds, and Returns Policy as well as the individual vendor policies that apply to each listing. This document is provided for informational purposes and is subject to change. Please review it carefully before making any purchase or booking.